Returns & Refund Policy

All Sales Are Final / Refund Policy

Return Policy

All sales are final. We only accept returns for refund or exchange for items damaged in transit or that have a maker defect.

Refunds and Exchanges exceptions:

To complete your return, we require a receipt or proof of purchase.

To be eligible for a refund or exchange, you must first email us within 7 days of receiving the purchase at  info@museumforartinwood.org to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will find a replacement for it, if one is available. If a replacement is not available we will refund the full purchase price of your item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your replacement or refund will be processed by the original method of payment. Sale items (if applicable) Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are damaged. If you need to exchange an item purchased for the same item, send an email to info@museumforartinwood.org and arrange to return your item to us.

Gifts

If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

To return your product, you should contact us prior to shipping the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.